Terms & Conditions

Terms & Conditions

Company

Donaghys Shoes
Address: Donaghys Shoes, 25-31 Newry Street, Banbridge, Co Down, BT32 3EA
Phone: 02840662750
Email: info@donaghys.co.uk
VAT Number: 253217384

Returns
If you are not satisfied with your purchase from us you have 30 days to claim a refund or an exchange from the date you receive your order.

UK returns
Return postage is paid by the customer. You can request a UK returns label through our returns portal at https://donaghys.co.uk/a/returns, for which £3.95 will be deducted from your refund amount. You may instead return your order using a courier of your choice at your own cost. Orders can also be returned to our Banbridge store in person free of charge.

Republic of Ireland and rest of the world returns
Our returns label is a UK service and is not available outside the UK. Returns from the Republic of Ireland and the rest of the world must be arranged by the customer using a carrier of their choice, and all return costs are borne by the customer. Please start your return through our returns portal and full instructions will be provided. Orders can also be returned to our Banbridge store in person free of charge.

Where you arrange your own return, the goods remain your responsibility until they are delivered to us. We strongly recommend using a tracked service and retaining your proof of postage. Donaghys are not responsible for goods lost or damaged in transit on their way back to us and we cannot refund items we have not received.

If your item is faulty or damaged, please contact us before returning it. We will cover the cost of the return and refund you in full.

Any order returning more than 2 items will incur a £3.95 restocking charge for every item returned after the 2nd item, which will be deducted from the refund amount. This applies to orders returned in store or by post. This charge is separate from, and in addition to, the £3.95 returns label charge.

Where you are returning goods because you have changed your mind, we will refund the price of the goods but not the postage you paid on the original order.

When returning goods they must be unworn and also in their original packaging (ie the box not to be destroyed or defaced). If the shoes have come back to Donaghys and are not in good condition or not fit for resale Donaghys have the right to refuse a refund. If your order is supplied with a box this must also be returned in condition fit for resale. This does not affect your statutory rights. You must have proof of purchase to obtain a refund, which will be your receipt. When returning make sure to complete the returns form correctly which has been provided.

When returning items please put them back in the protective wrapping you received them in or a plastic bag will do.

Note: We are an online & bricks and mortar business, whilst we endeavour to send out box fresh shoes where possible, some shoes may have been on display or tried on in store.

Exchanges
If you wish to exchange your purchase as it is unsuitable please complete the returns form which has been provided to you within the shoe box or please contact us through phone or email.

Delivery’s
Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and issues a refund right away. Shoes being delivered may not be box fresh due to being tried on in the shop. Items are not considered as lost in transit by couriers until 10 working days have lapsed and investigations can not be commenced by them until this date has passed

Collect in Store Orders
Please wait until you receive an email stating that your order is ready for collection before coming in store as our team need time to prepare your item(s). You have 14 days from placing the order to collect it. Any orders not collected within 14 days will be cancelled and refunded.

Security and Payments
All transactions which take place on Donaghys website are processed securely through Klarna payments if you use a credit or debit card. We also use PayPal. All your payment details are held on Klarna secure servers or PayPal. Donaghys has no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

Privacy Policy
Information which Donaghys hold is the name of customer, address to delivery, email and telephone to get in contact. Donaghys will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address. Donaghys will NEVER sell your information to any third party's or marketing company's or services.

Pricing and Tax
All prices shown are in pounds sterling and are inclusive of any VAT payable in UK. Donaghys are not responsible for any additional taxes or import costs for orders delivered to outside the UK or Ireland. Should a product be listed at an incorrect price due to a typing error or incorrect information from suppliers Donaghys reserve the right to cancel, refuse or decline any orders listed at the incorrect price whether the order has been confirmed or not. Prices quoted on this web store are for internet sales only.

Lost Items
Once we have dispatched your item from the store there will be a minimum of 3 days before you may receive it. It may take longer to receive this is just a rough guide. If you feel that it has been too long then don't be afraid to contact us and will be able to track the item by the tracking code to see where its current location is.

Affiliates and Links
Donaghys advertise products on certain affiliate networks and third party sites. We are not responsible for any offers that third party's run on their sites. Donaghys.co.uk may contain links to third party sites. We are not responsible for any content or offers on these sites as we have no control over them.

Cancellations
Donaghys reserve the right to cancel an order at any time.

Complaints
As we are family owned business we are dedicated to customer service and take all complaints very seriously. If you have any complaints or concerns you can contact us by:
Phone: 02840662750
Email: info@donaghys.co.uk
Address: Donaghys Shoes, 25-31 Newry Street, Banbridge, Co Down, BT32 3EA